Return & Refund Policy

Return Eligibility

Returns or replacements may be considered only when the customer receives a damaged, defective or incorrect product.

Return Request Time

Customers must contact Senthoor Tex within 24 hours of delivery. Requests received after this period may not be accepted.

Required Proof

Customers must provide the following details while raising a return or replacement request:

• Order number
• Clear photos of the product and package
• Complete unboxing video without cuts or edits
• Description of the issue

Non-Returnable Conditions

Returns or exchanges will not be accepted in the following cases:

• Change of mind after placing or receiving the order
• Minor colour variation caused by screen or lighting differences
• Product used, washed, damaged, altered or stained by the customer
• Product tags, packaging or accessories are missing
• Incorrect product or quantity selected by the customer
• Request raised after the specified return period

Product Colour Variation

Product colours may appear slightly different due to mobile, computer-screen settings, photography lighting and fabric texture. Minor colour variation will not be treated as a defect.

Return Approval

Every return request is subject to review and approval by Senthoor Tex. Customers should not return a product without receiving confirmation and return instructions from our support team.

Replacement

If the return request is approved, Senthoor Tex may provide a replacement of the same product, subject to stock availability.

Refund

If a replacement product is unavailable, an approved refund may be processed through the original payment method or another mutually agreed method.

Refund Processing Time

Approved refunds may take 7 to 10 working days to reflect, depending on the payment provider, bank or payment method.

Return Shipping Charges

If the return is approved because of a damaged, defective or incorrect product sent by Senthoor Tex, return-shipping responsibility will be communicated by our support team.