Privacy Policy

Information We Collect

When you visit our website, create an account, place an order, contact us or subscribe to updates, we may collect information such as:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order and transaction details
• Product preferences
• Customer-support messages
• IP address, browser and device information
• Website usage and analytics information

How We Collect Information

Information may be collected when you:

• Place an order through our website
• Create or manage a customer account
• Use the Track Order page
• Submit a contact or enquiry form
• Contact us through phone, email or WhatsApp
• Subscribe to newsletters or promotional messages
• Browse or interact with our website

How We Use Your Information

We may use customer information for the following purposes:

• Process and confirm orders
• Arrange shipping and delivery
• Provide order tracking and customer support
• Process payments, refunds or replacements
• Send transactional messages about orders
• Prevent fraud and unauthorised transactions
• Improve website functionality and customer experience
• Comply with accounting, tax and legal requirements
• Send promotional communications where permitted

Payment Information

Payments may be processed through authorised third-party payment gateways. Senthoor Tex does not directly store complete debit-card, credit-card, UPI PIN or banking credentials.

Payment providers may collect and process information according to their own privacy policies and security standards.

Sharing of Information

We may share relevant customer information only when necessary with:

• Payment gateways and financial-service providers
• Courier and logistics partners
• Website hosting and technology-service providers
• Email, SMS and WhatsApp communication providers
• Analytics, advertising and fraud-prevention services
• Government or legal authorities when required by law

We do not sell or rent customer personal information to unrelated third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember customer preferences, maintain shopping-cart sessions, analyse website traffic, improve performance and support advertising activities.

Customers may manage cookies through their browser settings. Disabling certain cookies may affect some website functions.

Analytics and Advertising

We may use services such as Google Analytics, Google Ads, Meta Pixel or similar tools to understand website usage and measure marketing performance.

These services may collect device, browser, interaction and approximate location information according to their respective privacy policies.

Data Security

We use reasonable technical and organisational measures to protect customer information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Data Retention

Customer information may be retained for as long as reasonably necessary to process orders, provide support, maintain transaction records, resolve disputes and comply with legal, accounting and tax obligations.

Customer Choices

Customers may contact us to request correction or updating of inaccurate personal information, subject to identity verification and applicable legal requirements.

Customers may unsubscribe from promotional email messages through the unsubscribe option provided in those messages. Transactional order communications may still be sent when necessary.

Children’s Privacy

Our website and products are not specifically directed at children. Orders should be placed by adults or under the supervision of a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites, social-media pages or services. Senthoor Tex is not responsible for the privacy practices or content of those third-party platforms.

Changes to This Privacy Policy

Senthoor Tex may update this Privacy Policy when required due to changes in business operations, website features or applicable legal requirements.

Updated policies will become effective when published on this page.

Contact Information

For privacy-related questions, corrections or complaints, customers may contact Senthoor Tex using the details provided on our website.

• Business: Senthoor Tex
• Phone / WhatsApp: +91 95142 32424
• Email: Add the official business email address
• Address: Add the complete business address