Frequently Asked Questions
Find answers to common questions about products, orders, payments, shipping, returns and customer support.
What products are available at Senthoor Tex?
Senthoor Tex offers sarees, silk sarees, cotton sarees, dhoti shirt sets, wedding combo collections, kids wear and other traditional clothing collections.
How can I place an order?
Select your preferred product, add it to the cart and complete your purchase through our secure checkout page. You may also contact us through WhatsApp for product assistance.
Do you deliver across India?
Yes, we provide delivery across India. Delivery availability and shipping charges may vary depending on the location.
How long will delivery take?
Orders are generally delivered within 5 to 10 working days, depending on the delivery location and courier service.
Is Cash on Delivery available?
Cash on Delivery may be available for selected locations and eligible orders. COD availability will be displayed during checkout.
What payment methods do you accept?
We accept secure online payments through UPI, debit cards, credit cards, net banking and other payment methods available during checkout.
Can I cancel my order?
Orders cannot be cancelled once they have been confirmed or processed. Please verify the product, quantity, address and contact information before placing the order.
Can I return or exchange a product?
Returns or exchanges are accepted only for eligible damaged, defective or incorrect products. Customers must contact us within the specified time and provide valid proof.
What should I do if I receive a damaged product?
Contact our support team immediately with your order number, clear product photos and an unboxing video. Our team will review the issue and assist you further.
Does the saree include a blouse piece?
Blouse piece availability may vary depending on the product. Please review the product description before placing your order.
How can I track my order?
Once your order is shipped, tracking information will be shared through email, SMS or WhatsApp. You may also use the Track Order page available on our website.
How can I contact Senthoor Tex?
You can contact Senthoor Tex through phone or WhatsApp at +91 95142 32424 for product, order and delivery-related enquiries.
Still Have Questions?
Our customer support team is ready to assist you with products, orders, payments and delivery enquiries.
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